Shipping Policies and Delivery Time

All purchases made at ELEGANZ OUTLET are delivered nationally through MAIL .

Orders are posted within 7 (seven) business days after confirmation of payment for the order.

After posting, we will send an email containing the posted object code for delivery tracking on the postal website.

In any circumstance, the delivery period begins only after confirmation of payment for your order. Arrival time may vary from 15 to 20 days depending on the customer's region.

We cannot be held responsible for delays in MAIL , as we have no influence on the merchandise once posted. In the case of proven loss by CORREIOS , ELEGANZ OUTLET will send other merchandise, or refund it, depending on what is decided between both parties via email or Whatsapp.

ATTENTION

In case of absence, the post office or the carrier will make two (2) more delivery attempts and if, even so, delivery is not possible, the merchandise will be returned to our Distribution Center and you will be informed by email about the status of your order. order.

We will send the merchandise to the delivery address filled in the order, if the customer has filled in the wrong address and the merchandise is returned to us by post, the customer will need to pay new postage so that we can resend the merchandise to the correct address.